Buying a home is one of the biggest dreams for most people. Families invest their life savings, take loans, and spend years planning to own a house. However, many homebuyers face serious problems soon after possession. In some homes, the roof starts leaking, walls begin to peel, dampness appears, or cracks develop in the structure. In such situations, buyers often wonder where to complain and what action they can take.
Experts say that homebuyers do not need to remain helpless. The law provides several protections that allow buyers to demand repairs, compensation, or corrective action from the builder.
Builder’s Responsibility for Five Years
Under the Real Estate (Regulation and Development) Act, commonly known as RERA, builders are legally responsible for structural defects and poor workmanship for five years from the date of possession.
If issues such as leakage, plaster damage, cracks, or construction defects arise during this period, the builder must fix them without charging any additional cost. Once the complaint is made, the builder is expected to resolve the matter within the prescribed time.
What Problems Can Be Reported
Homebuyers can raise complaints regarding the following issues:
- Roof leakage
- Plaster peeling from walls
- Dampness and seepage
- Cracks in beams, columns, or slabs
- Faulty plumbing or drainage systems
- Poor construction quality
- Serious electrical or water supply defects
These are not minor maintenance issues and may be treated as construction defects.
First Step: Inform the Builder in Writing
If any defect is noticed, buyers should first submit a written complaint to the builder or developer. This can be done through email, letter, or customer support portal.
It is also advisable to keep photographs, videos, invoices, and copies of communication as evidence. These records can be useful if the matter reaches a legal authority.
Where to Go If the Builder Ignores the Complaint
If the builder delays action, refuses repairs, or ignores repeated complaints, homebuyers can approach the RERA authority of their respective state. In many states, complaints can be filed online.
RERA authorities can hear the case and order the builder to repair defects, pay compensation, or provide other relief as per the law.
Important Checks Before Taking Possession
Experts advise buyers to verify these documents before taking possession of a property:
- Occupancy Certificate
- Completion Certificate
- RERA Registration of the project
- Approved building plan
- Construction quality commitments
- Warranty and maintenance terms
Checking these documents in advance can help prevent future disputes.
Homebuyers Should Not Stay Silent
A home is not just a property; it is the result of years of hard work and financial planning. If builders compromise on quality, buyers should not remain silent. Taking timely action and using legal rights can help protect their investment and ensure justice.